Find quick answers to the most common questions
How do I place an order?
1. Add desired products to your cart
2. Proceed to checkout
3. Enter shipping information
4. Choose payment method
5. Review order and confirm
2. Proceed to checkout
3. Enter shipping information
4. Choose payment method
5. Review order and confirm
What are the shipping options and costs?
• Free standard shipping on orders over $500.00
• Standard shipping (3–7 business days): $35.00
Delivery times may vary depending on your location.
• Standard shipping (3–7 business days): $35.00
Delivery times may vary depending on your location.
What is your return policy?
You can return most items within 30 days of delivery for a full refund or exchange.
Items must be unused, in original packaging with all tags and seals intact.
Supplements and opened personal care products are non-returnable for hygiene reasons unless defective.
Items must be unused, in original packaging with all tags and seals intact.
Supplements and opened personal care products are non-returnable for hygiene reasons unless defective.
What payment methods do you accept?
We accept:
• Credit / Debit cards (Visa, Mastercard, Amex)
• PayPal
• Apple Pay / Google Pay
• Bank transfer (for larger orders)
• Credit / Debit cards (Visa, Mastercard, Amex)
• PayPal
• Apple Pay / Google Pay
• Bank transfer (for larger orders)
Are all products 100% authentic?
Yes. We work directly with official distributors and authorized suppliers only.
Every product comes with original packaging, batch number, expiry date and — when applicable — certificates of authenticity.
Every product comes with original packaging, batch number, expiry date and — when applicable — certificates of authenticity.
Do you ship internationally?
Yes, we ship to most countries in Europe, USA, Canada, Australia and some countries in Asia.
International shipping costs and delivery times vary by country. Customs duties and taxes are the responsibility of the recipient.
International shipping costs and delivery times vary by country. Customs duties and taxes are the responsibility of the recipient.
How can I track my order?
After your order ships, you will receive an email with a tracking number and link.
You can also track your order in your account → My Orders section.
You can also track your order in your account → My Orders section.
How do I unsubscribe from your newsletter?
At the bottom of every email there is an "Unsubscribe" link.
You can also manage your subscription preferences in your account settings.
You can also manage your subscription preferences in your account settings.
How can I contact customer support?
• Live chat (bottom right corner)
How do you rate the other shops?
Every shop in the chart has its own page with a rating and a written verdict. The score reflects what customers report about delivery times, whether the product arrived as described, pricing against the rest of the market, and how support behaves when something goes wrong. Shops that ship from more than one country are judged on each route separately, which is why our shipping-origin pages exist.
Do shops pay to appear in the chart?
No. Position is not for sale and never has been. A shop cannot buy its way up, and it cannot pay to have a bad verdict removed.
You run a shop yourself. Is it rated?
It is not, and that is deliberate: we cannot judge ourselves and pretend the score means anything. Our store has no place in the chart and no rating anywhere on this site. Judge it the way you would judge any entry in the chart, and if it disappoints you, the chart lists plenty of alternatives.
